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CALL (715) 237-2605
EMAIL
info@citizens-connected.com
 
OFFICE HOURS
Mon., Tues., Thurs., Fri. 8:00am - 4:30pm
Weds. 8:00am - 6:30pm
 
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FIBER-TV

With Fiber-TV from Citizens, there's something for everyone with over 300 quality channels including locals from Eau Claire & the Twin Cities, FREE HD, and Premium Passes.

Advanced features including WatchTVEverywhere and a Whole-Home DVR, brings peace to your home with no more fighting over who watches what, when!

WatchTVEverywhere gives you access to watch your favorite TV shows on any internet-connected device including smartphones, laptops, tablets, and even Smart TVs.

With a Whole-Home DVR, you can watch what you want, when you want! From any connected TV you can record your favorite shows and watch them when it's convenient for you.


SPECIAL OFFERS

If you love movies & original series, be sure to take advantage of one of the following offers:

Sign up for Starz & get $25 Cash Back!

Rebate Form


Sign up for Showtime & get for $8.95 per month for up to 12 months!

 

 

WHAT'S ON?
View Full-Page Guide

CHANNEL LINE-UPS

PRINTABLE CHANNEL LINE-UPS

WIRE MAINTENANCE PLAN

Take the worry out of repairs with Citizens' Wire Maintenance Plan.

It covers the diagnosis, repair, and/or replacement of inside wiring, connectors, and/or jacks for your Fiber-TV, Fiber-Fast Internet, and Phone services in your home or small business.

INSTRUCTIONAL GUIDES

FIBER-TV
INSTRUCTIONAL
GUIDE
WHOLE-HOME DVR
INSTRUCTIONAL
GUIDE

CELECT ACCESS
"
YOUR TV APP"
INSTRUCTIONAL
GUIDE

WATCHTVEVERYWHERE
INSTRUCTIONAL
GUIDE


FIBER-TV FAQs

Why does the LED light on the remote blink, but the component doesn't respond?
Why isn't there any power?
Why isn't there any sound?
Why isn't there any picture?
Why isn't there any picture or sound?
Why is the picture distorted?
Why won't the VCR record?
Why aren't the Parental Controls working?
Why can't I adjust the recorded program that I am watching?
Why won't the Menu, Guide, or Info button to work?
Why does the TV say "No Signal" when it's on the right channel?
Why are some of the channels in Spanish and others don't have any sound at all?
Why doesn't my non-DVR Set Top Box show my DVR recordings?
Why do I get the message "Video Channel is blocked" when I try to order a PPV movie?

Why does the LED light on the remote blink, but the component doesn't respond?
Possible Solutions:
(1) Try replacing the batteries. You will need two AAs.
(2) The component may not be programmed into your remote. See page 5 of the Guide for set-up.
(3) The component may not be selected. To do so, simply press the STB, TV, DVD, or AUX button.

Why isn't there any power?
Possible Solution:
The power cord may be disconnected. Make sure that the Set Top Box is plugged into a live electrical outlet.

Why isn't there any sound?
Possible Solution:
The Mute button may have been pressed on the Remote Control. Press the Mute button to restore the sound and volume.

Why isn't there any picture?
Possible Solutions:
(1) Check all cables.
(2) If your TV is hooked up to coax cable, the TV may be on the wrong channel. Try going to Channel 3 or 4.

Why isn't there any picture or sound?
Possible Solutions:
(1) The signal may not be reaching your TV. Make sure all the cables are connected properly on the back of your Set Top Box and your TV.
(2) Make sure your Set Top Box is turned on and displays a green light.
(3) The TV may not be on the right channel to display input. Using the Remote Control for the TV OR for the Set Top Box, make sure the TV is on the correct channel.
(4) After trying solutions 1 & 2 and still no picture, you will need to Reboot your system. To do this, unplug the Set Top Box and plug it back in. It will take up to 5 minutes for your system to restart.

Why is the picture distorted?
Possible Solution:
The TV cable may be disconnected or loose. Make sure the cable is tightened and reconnected.

Why won't the VCR record?
Possible Solutions:
(1) The signal may not be reaching your TV. Make sure all the cables are connected properly on the back of your VCR and your TV.
(2) The TV may not be on the right channel to display input. Make sure the TV is on the correct channel.
(3) Make sure you are using the correct Remote Control.

Why aren't the Parental Controls working?
Possible Solutions:
(1) You will need to activate Parental Controls by pressing the Menu button
(2) You need to make sure there is a checkmark next to Parental Controls in the Settings option.
(3) You need to make sure that the Movie & TV Ratings are listed to your desired content.

Why can't I adjust the recorded program that I am watching?
Possible Solutions:
(1) You will need to use the VCR/DVD/DVR controls on your Set Top Box Remote Control.
(2) To stop the program, press the Stop button instead of the Exit button.

Why won't the Menu, Guide, or Info button to work?

Possible Solution:
Press the STB button located in the upper right hand corner of your Remote. Make sure that it lights up when pushed.

Why does the TV say "No Signal" when it's on the right channel?
Possible Solution:
Most likely the TV is on the wrong input. To correct this, do the following: With the TV & STB on, hit the TV button on your remote then the input button on your remote. Keep pushing the input button on your remote until it goes through all the options or until your picture comes back on. If the input button does not do anything you can change the input or source button on your TV by physically changing the channel using the up or down button on your TV box.

Why are some of the channels in Spanish and others don't have any sound at all?
Possible Solution:
The language in the settop box has been set to Spanish. To correct this do the following: Press the Menu button on your remote control; Select the Settings icon; Using the Directional Arrows, highlight Hardware Settings and press OK; Using the Directional Arrows, highlight Audio and press OK; Both the primary and secondary languages should say English, if both or either one do not say English, highlight primary and/or secondary language and press the Down arrow until English is in the field then press OK; Pressing the Red button on your remote control twice to get back to your program.

Why doesn't my non-DVR Set Top Box show my DVR Recordings?
Possible Solution:
You will need to make sure you are signed up for Whole Home DVR Access. If you are, simply unplug your DVR Set Top Box and plug it back in to reboot the system.

Why do I get the message "Video Channel is blocked" when I try to order a PPV movie?
Possible Solution:
1) Check your Parental Control settings to determine if the settings are blocking the movie
2) Check your Channel Blocking settings to determine if the channels are blocked
3) The movie may already be playing. Some PPV movies won't let you order the show once it has begun.


If I have any questions about your Fiber-TV Service, who do I call?
You can call Citizens at (715)237-2605 and we will be happy to answer your questions.

 

 

 
     
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